“We have a direct line with the owner, that’s big to me.”
“They’re very responsive to any issues we bring up to them. There’s a way to get in touch with them immediately if there’s ever an issue. Since we’re working with patients, this is important and they’re quick to respond.”
“They’re able to translate what the doctors say is needed into the tech changes to get that reflected in the platform.”
Patronus is a leading telemedicine provider specializing in neurological and stroke care to remote, underserved regions. As a first responder connecting hospitals (the client) and stroke patients, speed and seamless communications are essential in the company’s delivery of clinical care. They turned to Realware to develop a customized solution powerful enough to meet their needs as the company scaled
Patronus had begun to stretch the limits of its off-the-shelf EMR (electronic medical records) system. As a result, growth was capped and processes that should have been automated were shifting back to manual entry. At the same time, the hospitals they were serving each had their own internal processes for data collection. Working within each hospital’s individual system, each of which had different protocols, was time-consuming and hindered data collection required by supervising healthcare organizations.
Partonus needed a solution that could also be customized to fit its unique delivery model of neurological care. Furthermore, they needed this solution to be agile enough to adapt to changing needs, localities, and client hospitals.
We worked closely with the Patronus team to design a custom-built, powerful EMR that would solve their unique challenges.
The resulting platform allowed Patronus to:
Additionally, the intuitiveness of the new platform allowed hospitals and physicians to more easily understand workflows, significantly reducing time on keyboard and time-to-consult.